Privacy Policy

1. Introduction

Welcome to Persona Plus ("we", "our", "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at https://personaplus.ai and our social media tools (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Content Input: Text, keywords, preferences, and other content you enter into our bio generators, caption tools, hashtag generators, and other social media utilities
• Account Information: If you create an account, we may collect your name, email address, and authentication credentials
• Communications: Information you provide when contacting us for support or feedback

2.2 Automatically Collected Information

• Usage Data: Information about how you interact with our Service, including pages visited, features used, and time spent on the site
• Device Information: Browser type, operating system, device type, IP address, and approximate geographic location
• Cookies and Tracking: We use cookies and similar technologies to enhance user experience and analyze usage patterns

2.3 Third-Party Information

• Authentication Services: If you log in using third-party services (e.g., Google OAuth), we receive basic profile information as permitted by those services
• Analytics Providers: We use analytics services that may collect aggregated usage data

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI-powered content generation tools and features
• Personalization: To customize your experience and provide personalized recommendations
• Analytics: To understand how users interact with our Service and identify areas for improvement
• Communication: To respond to your inquiries, send service-related notifications, and provide customer support
• Security: To detect, prevent, and address technical issues, fraud, and abuse
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and context:

• Consent: You have given us permission to process your data
• Legitimate Interest: Processing is necessary for our legitimate interests in providing and improving our Service
• Contractual Necessity: Processing is necessary to fulfill our contract with you
• Legal Obligation: We need to comply with legal requirements

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We work with trusted third-party vendors who help us operate our Service, including AI API providers (e.g., OpenAI, Anthropic, Groq), hosting services (e.g., Vercel), and analytics providers. These parties are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With Your Consent: We may share your information for any other purpose with your explicit consent

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of data with access controls and authentication
• Regular security assessments and updates
• Employee training on data protection and privacy practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

• User-Generated Content: Content you input into our tools is temporarily stored to generate results and improve our AI models. This data is typically retained for a maximum of 30 days and then automatically deleted or anonymized
• Account Data: If you create an account, your account information is retained until you request account deletion
• Analytics Data: Aggregated and anonymized analytics data may be retained indefinitely for statistical analysis
• Legal Requirements: We may retain certain information as required by law or for legitimate business purposes

8. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal retention requirements
• Objection: You can object to certain types of processing of your information
• Data Portability: You can request your data in a structured, commonly used format
• Withdraw Consent: Where we rely on consent, you can withdraw it at any time
• Opt-Out: You can opt out of marketing communications and certain data collection

To exercise any of these rights, please contact us at privacy@personaplus.ai. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. When we transfer data internationally, we use appropriate safeguards such as:

• Standard Contractual Clauses approved by the European Commission
• Privacy Shield certification (where applicable)
• Other legally approved transfer mechanisms

11. Children's Privacy

Our Service is not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@personaplus.ai, and we will delete such information from our systems.

12. Third-Party Links

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Material changes will be communicated through:

• Prominent notice on our website
• Email notification (if you have an account)
• In-app notification

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

16. Data Protection Officer

For users in the European Economic Area, you can contact our Data Protection Officer at dpo@personaplus.ai for any questions related to your personal data and privacy rights.